Frequently asked questions
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General
What is Crate Harbor?
Crate Harbor is a file backup and sync service for small businesses. It automatically backs up your team’s computers and shared folders to secure cloud storage, keeps files in sync across devices, and lets you restore earlier versions whenever you need to.
What’s the difference between backup and sync?
Sync keeps the same files up to date on all your devices — useful for working together. Backup keeps a separate, versioned copy so you can recover from mistakes, theft or hardware failure. Crate Harbor does both, so a deleted file in sync is still recoverable from backup.
Which devices are supported?
Desktop apps are available for Windows 10 and later and macOS 12 and later. Files can also be viewed and downloaded from mobile devices.
Do I need technical knowledge to set it up?
No. Most teams are up and running in under an hour. The installer suggests sensible folders to protect, and our support team can walk you through setup if you’d like.
Backup & recovery
How often are files backed up?
By default, continuously — changes are picked up within a few minutes. You can also set a fixed schedule per device, for example once every evening.
How do I restore a file?
Right-click the file or folder in the desktop app and choose “Restore previous version”, or browse your backup history in the web dashboard and pick the day you want.
What happens if a laptop is lost or stolen?
Install Crate Harbor on the replacement computer, sign in and choose “Restore this device”. Admins can also remove the lost device’s access immediately.
Can Crate Harbor help after a ransomware attack?
On the Business plan, ransomware rollback detects mass file changes and lets you restore everything to a point before the incident. On all plans, version history lets you recover individual files.
Security & privacy
How is my data protected?
Files are encrypted before leaving your device, transferred over TLS 1.3 and stored encrypted with AES-256. Access to production systems is restricted to a small number of engineers and logged.
Where is my data stored?
Business customers can choose between data centres in the EU and the US. Starter and Team workspaces are stored in the region closest to the workspace owner.
Do you look at or sell my data?
No. We don’t sell data, we don’t use your files for advertising, and our staff do not access file contents. Our business is charging a fair price for storage and support.
What happens to my data if I cancel?
Your files remain available to download for 30 days after cancellation. After that they are permanently deleted from our systems.
Billing & accounts
How does billing work?
Plans are priced per user, billed monthly or yearly. You’ll receive an invoice for each billing period.
Can I cancel at any time?
Yes. There are no long-term contracts on monthly plans. Yearly plans can be cancelled to stop renewal at the end of the term.
Do you offer discounts for non-profits?
Registered non-profits and educational institutions receive 30% off any plan. Contact our sales team to apply.
Put your files somewhere safe.
Set up Crate Harbor in an afternoon. Every plan includes a 14-day trial and help from a real person.